Shipping Policy

Effective Date: [Insert Date]

We ship to addresses within the United States. Shipping rates and options appear at checkout and are based on weight, dimensions, destination, and selected service level.

Processing Times

• Standard orders: processed within [X business days] after payment confirmation.

• Large/oversized, freight, or special orders may require additional processing time.

Delivery Estimates

• Delivery windows shown at checkout are estimates and may be affected by carrier delays, weather, or events beyond our control.

Tracking

• When your order ships, we’ll email tracking details. Freight deliveries may require scheduling; the carrier will contact you directly.

Freight & Oversized Items

• Curbside delivery is standard for freight. Inside delivery, liftgate, or appointment services may incur additional fees.

• Inspect freight items at delivery and note any visible damage on the bill of lading before signing.

Damaged, Missing, or Lost Packages

• Inspect packages upon arrival. Report shipping damage or missing items within 7 calendar days of delivery with photos and your order number.

• We will assist with the carrier claim process and provide a resolution per our policies.

Address Accuracy & Delivery Issues

• Ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect addresses, refusal of delivery, or inability to receive packages.

In-Store Pickup (optional if offered)

• If offered, we’ll email when your order is ready for pickup. Bring a government-issued ID and your order confirmation. Uncollected pickups may be canceled at our discretion.

Restrictions

• Some products may be subject to shipping restrictions (e.g., hazardous or oversized items). We currently ship from our Phoenix, AZ and Dallas/Fort Worth, TX operations.

Contact

• Email: info@myrenovationdepot.com